Easy Returns
Our commitment to clarity ensures a streamlined process. Returns are exclusively accepted for defective goods, as per our specified guidelines.
01
Request Ticket
Email our team with your order number and clear photos of the fault or damage to request a return ticket within 14 days of delivery.
02
Secure Pack
Place the unit securely in original boxes with all included hardware for drop-off at a local carrier.
03
Formal Refund
Once we’ve confirmed the fault or damage, we’ll process your refund for the affected item in line with our 14‑day faulty/damaged returns policy.
Policy Standards
At Jergonomics, we only accept returns for items that arrive faulty or damaged. You must contact us within 14 days of delivery with your order number and photos of the issue. We don’t offer change‑of‑mind returns, but we’ll always work with you to resolve any genuine product problems quickly and fairly.